Refund & Cancellation Policy

1. Company Information

Lawix AI is operated by OTTIMASOFT LTD, a company registered in England and Wales.

Company Name: OTTIMASOFT LTD
Company Number: 15701705
Registered Office Address: 91 Battersea Park Road, London, England, SW8 4DU

2. Manual Card Payments and Balance-Based Access

Lawix AI does not automatically charge users' payment cards for standard balance top-ups, standard plans or one-time paid services.

Users manually add funds to their Lawix AI account balance through secure online checkout. If sufficient balance is available, an active plan may continue for the next 30-day access period by deducting the plan price from the account balance.

If the account balance is insufficient when a plan is due to continue, paid access pauses or stops until the user manually adds funds and activates or continues access again.

3. Account Balance Top-Ups

Users may add funds to their Lawix AI account balance through secure online checkout. Balance may be added through fixed top-up options or through a custom balance top-up where available.

Account balance can be used inside Lawix AI to activate eligible 30-day plans, continue eligible access periods when sufficient balance is available, or purchase one-time digital services, including Legal Audit where available.

Account balance is intended only for use within Lawix AI and is not a bank account, financial product, deposit account, electronic money product or transferable stored-value product.

4. Refund Eligibility for Unused Balance

A refund may be considered for unused account balance if all of the following conditions apply:

• The refund request is submitted within 7 days of the original payment.
• The balance has not been used to activate a plan, continue a plan, request a Legal Audit or purchase any other digital service.
• No digital document, output, generation, plan access or paid service has been delivered from the purchased balance.
• The account is not under review for misuse, fraud, chargeback abuse or violation of our Terms of Service.

5. Balance Used for Plan Activation or Plan Continuation

Lawix AI plans provide digital access for a 30-day access period, unless stated otherwise on the website at the time of purchase or activation.

Once account balance has been used to activate a plan or continue a plan for another access period, the deducted amount is normally non-refundable because digital access has started or continued.

This applies even if the user does not use all included questions, generations, document actions, saved documents, active chats or other plan limits during the active access period.

A plan-related refund may be considered only where a verified technical failure prevents access to the purchased service and Lawix AI is unable to resolve the issue within a reasonable period after the user contacts support.

6. Legal Audit and One-Time Services

Legal Audit is a one-time digital service charged per document at the price displayed before the request is submitted.

Once a Legal Audit request has been submitted and the service process has started, the charge is normally non-refundable.

A refund may be considered only if the audit service has not started, no review work has been performed and no audit-related output or feedback has been delivered.

7. Non-Refundable Items

The following are generally non-refundable:

• Used account balance.
• Balance deducted for plan activation.
• Balance deducted for plan continuation.
• Activated or continued 30-day access plans after digital access has started.
• Partially used plans or unused questions within an active access period.
• Generated documents, exported files or AI-produced outputs.
• Legal Audit requests after review work has started.
• Custom balance top-ups after the funds have been used for any Lawix AI service.
• Payments connected to misuse, fraud, prohibited activity or violation of our Terms of Service.

8. Stopping Paid Access

Standard Lawix AI card payments are not automatically recurring. Users do not need to cancel automatic card billing for standard plans because Lawix AI does not automatically charge payment cards for those plans.

If a user does not want a plan to continue from account balance, the user should avoid keeping sufficient balance for the plan continuation or contact support before the next access period begins.

If there is not enough balance available, paid access pauses or stops automatically.

9. Technical Failure

If you cannot access a paid service due to a technical issue caused by Lawix AI, please contact us at [email protected].

We may first attempt to restore access, re-credit eligible balance, reactivate or continue the affected service, or provide another reasonable remedy. If the issue cannot be resolved, a refund may be considered.

10. How to Request a Refund

To request a refund, email [email protected] with the following information:

• Your Lawix AI account email address.
• Date and amount of the payment.
• Payment reference or receipt number, if available.
• Reason for the refund request.
• Any screenshots or technical details, if the request relates to a service issue.

We normally review refund requests within 5 business days.

11. Refund Method and Processing Time

Approved refunds are normally returned to the original payment method used for the manual top-up or purchase.

Processing times may depend on the payment provider, card issuer or bank and may take several business days after approval.

12. Chargebacks and Payment Disputes

If you believe a payment was made in error, please contact us first so we can review the issue.

We reserve the right to suspend or restrict accounts connected to fraudulent activity, abusive refund behaviour, unauthorised chargebacks or violation of our Terms of Service.

13. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on this page.

14. Contact

Questions about refunds, balance top-ups, plan continuation, Legal Audit charges or payment issues may be sent to: [email protected].

Effective Date: May 3, 2026